Contact Us
We are here to help. Whether you are a restaurant owner using the platform, a customer who placed an order, or a partner exploring integrations, please reach out via the channel that fits best.
Specialised contacts
Order issues, refunds, account questions, technical problems.
support@nexlygo.comOnboarding a new restaurant, menu integrations, billing for the platform.
partners@nexlygo.comGDPR / privacy requests, data subject access requests, takedown notices, law-enforcement inquiries.
legal@nexlygo.comPostal address
Nexly GO operates from Geneva, Switzerland. For postal correspondence, please first request a mailing address by email at legal@nexlygo.com so we can route your letter to the right team.
Help with a specific order
If you placed an order through one of our partner restaurants and need assistance, the fastest path is to message the Nexly GO assistant on WhatsApp at +33 6 44 65 00 83 and type support. The conversation will be handed over to a human agent during business hours.
For escalations, email support@nexlygo.com with your order number (visible in the chat or in the confirmation email) — we will respond within one business day.
For information on how we handle your data when you contact us, please review our Privacy Policy. By using any of the contact methods above you accept our Terms & Conditions.