WhatsApp beta
AI agent on WhatsApp
Customers order and book via WhatsApp chatting with Nexly GO AI in 5 languages. Restaurant gets notified and approves in 1 click.
Telegram
AI agent on Telegram
Same flow as WhatsApp, dedicated Telegram bot. 950 M extra users reachable.
Geolocation
Location sharing
Customer shares location, we reverse-geocode it and auto-fill the delivery address.
Magic links
1-click approval
Every order/booking gets a unique link. Restaurant accepts or refuses from WhatsApp, no dashboard needed.
SLA
60-minute rule
If restaurant doesn't reply within 60 min, customer is notified automatically. No forgotten bookings.
Site
Floating WhatsApp CTA
On every restaurant site, a floating button opens WhatsApp with Nexly AI pre-filled. Maximum conversion.
Printing
Nexly Print Proxy
Desktop/mobile app connecting thermal printers via WebSocket+TCP. Zero configuration.
Monetization
Featured placement (sponsorship)
Restaurants pay 49–229 CHF to appear at the top of the WhatsApp/Telegram list with a ⭐ badge for 30/90/180 days. Stripe one-shot, no subscription. Additional MRR starting April 2026.
Payments
In-chat Stripe Payment Links
WA/TG order confirmations send a hosted Stripe payment link (Apple Pay, Google Pay, SEPA, cards). Faster than our in-house checkout, PCI-compliant, better conversion.
AI reliability
Multi-city routing fixed
The agent no longer confuses similarly-named restaurants across cities (prod bug: Geneva customer routed to France). Scoped to the metro area + generic word filtering.
Marketing
Global promotions + WA broadcast
Admin fires a platform-wide promo (1 day/week/month) in one click. System auto-broadcasts a WhatsApp/Telegram message to all known customers and applies the discount at checkout — no code needed.
Loyalty
Loyalty program (1€ = 1 point)
Every euro/franc spent = 1 point, unified across WhatsApp + Telegram + site via phone. At 500 points, 5€ off next cart. Customers ask balance via agent in 5 languages. Retention driver + cross-channel identity.
Infrastructure
Paris migration (-80ms per query)
Vercel compute moved from Washington DC to Paris, same datacenter as DB. 400-800ms saved per dashboard page, faster Stripe/PIKUP webhooks, snappier WhatsApp/Telegram agent. 100% of our EU/CH customer base now close to the server.
Agent quality
Friendlier, more educational AI agent
Tone rewritten to be warm and guiding. Welcome message explaining what the agent can do, contextual next-step suggestions, step-by-step handholding for newcomers. The agent no longer waits for perfect questions — it teaches while serving.
Reliability
Systemic runtime fix (7 endpoints restored)
Internal audit found that 5 retention crons (orders, reservations, abandoned carts, reviews, reminders) had been silently 504'ing for days + 2 user endpoints in timeout. Fix: explicit runtime budget. The full post-sale chain is back online.
Onboarding
Welcome tour + PDF
First login: guided 10-screen tour + downloadable PDF. Restaurant is autonomous in 15 minutes.
Shipping velocity: >5 major features/week. Small team, short cycles, zero bureaucracy.